![]() Hi, Wondered if you guys can help me out. I've spent most of the day trawling through this forum trying to look for an answer to my problem to no avail. I have tried the following links: and have had no luck therefore, I have decided to start a new thread.sorry I have a Toshiba Sat Pro laptop about six months old and running with an external hard drive Western Digital My Book (works fine). This is where my problems start.I purchased a second hard drive to simply use as a back up for my main external hard drive (Western Digital). The new Hard Drive is a Fujitsu Siemens Storagebird 35EV840 - 400GB. My problem is that my laptop will not recognise it at all. When I click on my computer it's just not there. 12V Fujitsu-Siemens Storagebird 35EV821 External hard drive replacement power supply adaptor - US plug - Ac Adapters - Amazon.com. Official Fujitsu Storagebird Drivers download center, download and update Fujitsu Storagebird drivers in 3 steps under 2 minutes. I have tried all different configurations of putting the USB into a different port / rebooting everything with no luck at all. Any help would be much appreciated. Thanks in advance Ray Chisk. Have you installed the intel matrix storage manager - you would have the intel chipset - what happens if AHCI is enabled in the bios W7 installs a intel driver for it during installation, but for correct functionality you need to install the intel matrix storage manager after the OS installation is complete. If you get an error saying your system doesnt meet the minimun requirements when you try to install the software you dont need it. The latest version is 8.9.0.1023 and can be found here: Please reply if it works as others can benefit. Hi all, Thanks for all of your replys. I tried all the above and I even tried it in another laptop and it still didn't work so I decided to send it back to DABS where I got it from. I then came accross this advice in the customer reviews section: This is a fantastic value product and very well built Just one tip though, it may need initialising and formatting before it shows up as a new drive. Just let your PC see the drive and install the drivers then go to My Computer -> Manage -> Disk Management - select you new drive, select initialise, then format Very straightforward but because slightly different from other external USB drives may confuse at first. Firstly the drive didn't come with any drivers and I've no idea how to execute the above instructions in Windows 7. Thanks once again for your help. Regards Ray Chisk. Sorry - i would of put this up only i read you tried everything - its very easy to initialise the disc just follow the instructions and select MBR(Master boot record). To initialize new disks In Disk Management, right-click the disk you want to initialize, and then click Initialize Disk. In the Initialize Disk dialog box, select the disk(s) to initialize. You can select whether to use the master boot record (MBR) or GUID partition table (GPT) partition style. Note the disk is initialized as a basic disk. Additional considerations: New disks appear as Not Initialized. Before you can use a disk, you must first initialize it. If you start Disk Management after adding a disk, the Initialize Disk Wizard appears so you can initialize the disk. Similar help and support threads Thread Forum I use 3 computers, in one that has Windows Seven and other Xp, the computer detects the external hard drive with no problem But in another Windows Seven pc, it doesn't detect it at all, the hard drive makes a clicking sound and nothing else So, what can it be?, I even connect it to a TV. Hardware & Devices Hi guys, I've had this 3TB hard drive for about 6 months with no problems. However, for some reason my computer cannot recognise it any more. It doesn't come up in My Computer, but it comes up in device manager ( see pic 1) and in disk management (see pic 2) Alarmingly, I can't even. Hardware & Devices hello, im new here. Ive a problem with my external hard disk. Im using 64-bit windows 7 ultimate. And i have a imation hard disk (i dont remember any details about it tho). I still can hear the normal sound it produced but the problem is, it didnt show up in the 'my computer' help me please!
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